When we contacted customer service we endured the automated system. We sent an email regarding international shipping and are awaiting a response. The company attempts to answer questions within one business day. The available subjects include shipping and payments, billing concerns, returns and product information as well as general customer comments. The email is not encrypted, so the company recommends not sending credit card information in the comments. New and existing customers can contact customer service at. The company also has a hub where customers can view order history, locate FAQ’s and contact customer service. The website features products by theme, gift type and even features collectables from Thomas Kinkade and Disney. The Bradford Exchange Online website provides one of a kind collectables which showcase the artistry and innovation of the artisan.

Bradford Exchange provides a list of recently asked questions in order answer questions prior to a customer calling.Ĭustomers wanting to send more detailed correspondence to a customer service representative can mail to the following address. The company recommends utilizing the customer care form on the website in order to receive a faster response. When considering the needs of the customers, the top priorities of the Bradford Exchange include:Ĭlick here to leave a comment about your customer service experience.Ĭustomers wanting to contact customer service can call the company Monday through Friday 8am to 7pm EST.

The company still puts the needs of the customer first above everything else. Although times have changed, the level of customer service has not. With advances in technology, the company has moved away from the catalogue business and focused primarily on the online business. Contacting Bradford Exchange Customer Service Centerįor more than 30 years, Bradford Exchange has been the premier location to find fine gifts and one of a kind collectables.

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